Table of Contents for Web Hosting
- My Bluehost Reviews Series: In-Depth Web Host Review – Part 1
- My Bluehost Review – Part 2: In-Depth Web Host Review
- My HostGator Reviews Series: In-Depth HostGator Review Part 1
- My HostGator Review – Part 2 of My HostGator Reviews Series
- HostGator vs. Bluehost Web Hosting Comparison: Compare Web Hosting Here
UPDATE APRIL 25, 2011
Until last week, I used both Bluehost and HostGator shared servers. However, due to traffic increases, I’ve had to transfer all my websites to HostGator using their VPS hosting solution. Bluehost doesn’t offer VPS or dedicated servers. I still like Bluehost, but if you need some serious hosting power, then they are not for you.
END OF APRIL 25, 2011 UPDATE
This HostGator reviews series is split into 2 parts. In this part, I set out my direct customer and technical support experience with HostGator. In my HostGator Review – Part 2 I set out the features and benefits of HostGator.
I’ve been a long-time Bluehost web hosting service customer, and still am. However, I wanted to open a hosting account with another web host to expand the accounts on which my many websites are hosted. I researched the many web hosting services available and settled on HostGator. This HostGator review explains why I chose HostGator for a second hosting service.
Click here to buy HostGator Hosting
25% OFF with COUPON CODE: 25OFFHOSTGATORB2WEB
HostGator’s Customer Service
I’m not extremely technical with servers and web hosting. I require help with this stuff and so I tested HostGator with a series of customer service questions before deciding to sign up with HostGator. I called them and used their live chat service. I wasn’t on hold on the telephone for more than 5 or 10 minutes (a little longer than Bluehost generally). 5 to 10 minutes was acceptable.
What I particularly liked about calling HostGator is you’re kept up-to-date with the expected waiting time remaining.
The HostGator live chat service is great. When you post your question, you’re told in the message box how many operators are working and how many people are in front of you. The line moves fast. I’ve had 18 people in front of me, but only waiting a couple of minutes for the next operator. Being kept up-to-date is a very nice feature.
With both the telephone and live chat customer service, I never felt I was given stock answers. In some cases the operator would tell me they needed to look into the matter further, and took the time to get me the answer. I appreciated this. They never once gave me a stock answer in an attempt to brush me off.
After signing up with HostGator
We’ve all used services where sales is very helpful and once you sign up customer service is not what we expect. Not so with HostGator. After I signed up, as a result of my error, I had an issue with a credit card on my account when a new card was issued and had to switch cards. Anyway, the issue was on my end and the folks at HostGator took more than 20 minutes on the telephone to get my account operating smoothly.
I’ve since submitted several information and assistance requests through live chat, and again was never rebuffed. Regardless of the complexity of my question, I was assisted.
HostGator has a very easy-to-use interface
Once HostGator passed my customer service tests, I checked out their Cpanel (the user interface) to see if it was as easy-to-use as Bluehost. HostGator gives you the chance to do a CPanel demo on their site before signing up. I was pleasantly surprised to see it’s very similar to the Bluehost set up (which is pretty easy to use).
Customer service is just the beginning
Read part 2 of my HostGator review to learn the many other features and benefits of using HostGator including access to many website templates and inexpensive hosting plans.
OR
Click here to buy HostGator Hosting
25% OFF with COUPON CODE: 25OFFHOSTGATORB2WEB
Click Here for More HostGator Coupon Codes
Please note that in addition to being a happy HostGator customer, I’m an affiliate for them which means if you click a link above and/or use a coupon code when purchasing an account, I may receive a commission.
Until last week, I used both Bluehost and HostGator shared servers. However, due to traffic increases, I’ve had to transfer…
Until last week, I used both Bluehost and HostGator shared servers. However, due to traffic increases, I’ve had to transfer…
Related posts:
